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How grandpashabet Handles Your Personal Data

At grandpashabet, we treat the personal data you share with us as something we are directly responsible for — not something we pass around.

Data collected only as neededAccount security enforced at every stepYour right to access or delete your dataNo sale of personal data to third partiesUPI, Paytm, PhonePe transactions handled securely

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What This Privacy Policy Covers and Where It Applies

grandpashabet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all personal data processed by grandpashabet in connection with accounts opened through grandpashabet.live. It covers data collected at registration, during payment activity via UPI, Paytm or PhonePe, and through your use of the lobby and support channels. Access to our platform

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depends on local law and is available where local law permits. We process data on the lawful bases of contractual necessity, legitimate interest and, where required, explicit consent. Data subjects located in India may have specific rights under applicable Indian data-protection frameworks, and we honour those
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rights as described in the sections that follow. We do not knowingly collect data from persons for whom access is restricted by local regulation.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how we handle your data, want to request a copy of what we hold, or need to ask us to remove information from your account, our…

Email Privacy Support Write to our dedicated privacy address and include your registered account email. We aim to acknowledge your request within 48 hours and resolve it within 30 days, as required.

Live Chat on grandpashabet.live Start a chat from any page on grandpashabet.live and choose the Privacy or Account option. Our team can log your data request on the spot and escalate it to the privacy team directly.

In-Account Help Centre Log in and navigate to Account Settings, then Help Centre. A dedicated Privacy Request form is available there, pre-filled with your account identifier to speed up verification.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

We apply a layered approach to data protection: encryption in transit, encrypted storage, and access controls that limit who within our team can read your account data. Cookies on grandpashabet.

Data We Collect

We collect your name, email, contact number and payment identifiers such as UPI IDs at registration. Game activity and session logs are also recorded for security and account management purposes.

How We Use Your Data

Your data is used to verify your identity, process UPI, Paytm and PhonePe transactions, detect fraudulent activity, and send you account-related communications. We do not use it for unsolicited marketing without consent.

Cookie Practices

Session cookies keep you logged in while you browse the lobby. Analytics cookies help us understand which pages load slowly. You may decline non-essential cookies at any time without losing access to core features.

Account Security Measures

Passwords are stored as salted hashes. Two-factor authentication is available in Account Settings. Any suspicious login attempt triggers an automatic email alert to your registered address.

Data Retention Periods

Active account data is retained for as long as your account remains open. After closure, we retain transaction records for the period required by applicable financial regulations, then delete or anonymise them.

Requesting Changes or Deletion

Write to us or use the in-account form to request correction of inaccurate data, a copy of all data we hold, or deletion of your account and associated records where no legal hold applies.

Answers to Your Privacy Policy Questions

We have compiled the questions our account holders ask most often about privacy, data access and their rights. If your question is not answered here, reach us directly through live chat or the privacy email address listed in the contact section above.

We collect your full name, email address, phone number, date of birth and, when you make a deposit or withdrawal, your UPI ID or Paytm or PhonePe identifiers. We only ask for what is necessary to operate your account securely.

We share data with payment processors such as UPI gateways, fraud-detection services and our hosting infrastructure partners. We do not sell your personal data to advertisers or unrelated third parties under any circumstances.

Log in to your account, go to Help Centre, and submit a Privacy Request form. Alternatively, email our privacy team. We will send you a structured copy of your data within 30 days of verifying your identity.

Yes. Submit a deletion request through the in-account Help Centre or by email. We will delete or anonymise your data after closing the account, except where financial regulations require us to retain transaction records for a defined period.

Transaction records linked to UPI, Paytm and PhonePe payments are kept for the period mandated by applicable financial and tax regulations, typically five to seven years. All other profile data is deleted within 90 days of account closure.

Payment identifiers are encrypted at rest and in transit. We do not store full card numbers or bank account credentials. UPI and wallet references are kept only as long as needed for reconciliation and dispute resolution.

Many details — such as your contact number or email — can be updated directly in Account Settings. For identity documents or date of birth corrections, contact our support team through live chat and they will guide you through the verification process.

How grandpashabet Handles Your Personal Data

Contact Us About Your Privacy Rights

Data Handling, Cookies, Security and Retention

Data We Collect

How We Use Your Data

Cookie Practices

Account Security Measures

Data Retention Periods

Requesting Changes or Deletion

Answers to Your Privacy Policy Questions

01 What personal data does grandpashabet collect when I open an account?

02 Does grandpashabet share my data with third parties?

03 How can I request a copy of the data grandpashabet holds about me?

04 Can I ask grandpashabet to delete my account and personal data?

05 How long does grandpashabet keep my data after I close my account?

06 Are my payment details like UPI ID stored securely?

07 How do I update or correct the personal data grandpashabet holds?

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